Help

Ordering process is really simple on our website. Below, we have mentioned the steps to make a purchase from our website.

  1. Find a product that you like.
  2. Click on “Add to Bag” button.
  3. On “Shopping Cart” page, check order details and click on “Proceed to Checkout” button
  4. On “Checkout Details” page, fill in your details & choose payment option. Click on “Place Order” button.
  5. Pay in the next window.
  6. Note down your ‘Order ID’ for future reference.

or

Simply connect with us on email at [email protected] or DM us on instagram send in your Name, Email Id, Phone Number and Complete address.

Each garment manufactured at Krami is delivered to the customer only after it has cleared a stringent quality check process. The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each garment is made with an equal amount of love and passion.

Simply send an email to [email protected] or DM us on instagram

Our team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

Yes, Krami does take minor alterations requests but does not take up major customizations. You can simply  connect with us on [email protected] or DM us on instagram  for any assistance regarding alterations. Also we make plus sizes for according to customer’s need , customer can contact us via WhatsApp for same .

You’ll always be the first one to hear about our promotions, special sale, new arrivals, product recommendations, best offers and style tips. Just subscribe to our newsletter from this link.

There is no minimum order value. However, a flat delivery charge of ₹60  is levied on every order on CASH ON DELIVERY orders. PREPAID orders have free shipping .

In case, customer does not accept the COD order after shipment, such customers will not be able to place COD order on our website in future.

In genuine cases, we might not place the customer in NO COD list.

The delivery address of your order can be changed if the order has not been shipped yet. You can track orders from your account section. If your order has not been shipped yet, you can raise a request by contacting the customer service team on [email protected] or DM us on instagram .

Before product is shipped, you can reschedule the order by contacting the customer service team on  email at [email protected] or DM us on instagram . After product is shipped, we will not be able to honor your request to prioritize or delay the delivery. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location.

However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he/she gets in touch with you.

Our customer care team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

Yes, Krami does ship outside of India. For international orders, there is no ‘Cancellation / Return / Exchange’ available.

You can place the order personally with us on [email protected] or DM us on instagram, since the website isn’t optimized yet.

Note: International order may incur additional import charges by foreign country’s government’s custom/relevant department. Though, usually there is no import charges for textiles

As we work with "made to order" , the product takes 4-5 working days to get prepared and dispatched . Once it is Dispatched All orders are delivered in a maximum of 7-8 working days across India . However, there might be delays due to extraneous factors.

In case you are experiencing a more than usual delay, you can contact us on [email protected] or DM us on Instagram

Our customer care team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

You can ask for tracking details on [email protected] or DM us on instagram incase there is delay in email replying

Customer are informed here that we use third party courier services for logistics of orders’ parcels. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Krami shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case of customer denying receiving the parcel while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Krami will share Proof of Delivery (POD) with the customer after receiving it from the courier company. Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, KRAMI can only assist the customer in raising the concern with the concerned courier company.

You can download a receipt from the ‘My Account’ section on krami website.

Prepaid and COD orders are not eligible for cancellation.

If you have already made payment of 30% for your COD order then your order wont be eligible for cancellation and there wont be any refund provided for 30%.

The customer agrees not to dispute the decision made by Krami and accept The Krami’s decision regarding the cancellation.