As a company policy we do not provide refund/return on any product once sold. Once the Krami pieces are sold they can be exchanged for replacement in a bigger size only as we provide margins inside . (provided the aforementioned terms and conditions are met). Customer gets a credit note, only when the desired size of the product is not in stock.
Plus sizes 3xl and 4xl are not eligible for any return and exchange .
Products bought from sale section or discounted price are also not eligible for any type of return and size exchange .
If the product is not from sale section & eligible for size exchange, you may email at [email protected] or DM us on instagram within 1 working days or 24 hours of delivery to request an exchange.
Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Krami will not be responsible for any lost shipment.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
Address for the Exchange:
201 , Ganga Residency , Veer Meghmaya chowk ,
Near Causeway , Singanpur , Katargam , Surat , 395004 .
- Exchange Request can be done within 24 hours from the date of delivery
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
Please mention your name, address, number, email and order id on the parcel along with the size needed.
Please do note, that exchange is allowed once per order.
Size exchange is available (in case of size exchange, the customer is eligible to get a bigger , equal to the amount of the exchanged product minus the shipping/COD cost of to & fro ).
Store credit equaling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
The cost of shipping to & fro (reverse shipping as well as shipping charges) for the product is to be borne by you.
Non-acceptance of COD Orders
In case, customer does not accept the COD order after shipment, such customers will not be able to place COD order on our website in future. In some genuine cases, we might not place the customer in NO COD list.
For international orders, there is no ‘Cancellation / Return / Exchange’ available.
Note: International order may incur additional import charges by foreign country’s government’s custom/relevant department. Though, usually there is no import charges for textiles